Frequently Asked Questions

How do I participate in this promotion?

Purchase a CCleaner Professional Plus 2-Year subscription and receive a your promotional CCleaner cashback code by email.

Read our Terms and Conditions for further details on how to submit your online claim.


How many times can I participate in this promotion?

A maximum of one (1) claim per person of any promotional product is allowed.


What details should I provide in order to claim?

  • CCleaner Cashback Code - a unique alphanumeric 12 digit code which you will receive when you purchase your product
  • Personal details
  • Bank details

What payment details will I need to provide during the online claiming process?

You will need to provide the following details:

  • Account Holder's Name
  • Account Number
  • BSB number

I have just submitted a claim, what happens next?

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.


I have submitted a claim but I haven't received any further updates, what should I do?

Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Claim Tracker function on this website.


I have received a missing information email, what does this mean and what do I have to provide?

Please refer to the email we have sent you.

Common reasons for a missing information notification:

  • The CCleaner voucher code you entered on your claim is invalid
  • The bank details you provided do not match the claimant details

How long will it take to receive my reward?

Payment will be made within the timeframe outlined in the promotional terms and conditions.


Why have I not received my reward?

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check your bank statements for the reward amount that you are expecting
  • If you are still unable to locate your payment please contact us.

Contact Us Form


If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 0261452394

Lines are open Monday to Friday, 9am to 5pm ACT. Calls will be charged at local call rates from landlines only.

Track My Claim

Track the progress of your claim by entering your Claim ID and Email Address